General FAQ


Are my transactions secure?
Yes. We use a state-of-the-art encryption system so that any information given will be 100 percent secure.

How long before I receive my shipment?
In-stock orders are shipped within 1-3 business days. Many of our items are personalized or require extra time for us to acquire them from our manufacturers. These items may require a bit longer before they are shipped. Most items will reach you within 7 to 10 business days. We ask that you please order early during holiday season.

What is your return policy?
Any unused merchandise can be returned within 30 days for a full refund. You pay the shipping costs on returned unused merchandise. After 30 days, unused merchandise can only be exchanged or issued a store credit. Defective merchandise can be returned within 60 days for a store credit or an exchange. We credit the shipping costs only if returned by ground UPS or USPS. Please call or e-mail us for a return authorization number and instructions.

What happens if an item I order is out of stock?
Our typical out-of-stock rate is less than 5%, well below industry average. If any product you order is out of stock, you will be notified and either offered a credit, exchange, or a refund

Is there sales tax on my purchase?
There will be no sales tax added unless your Christian Family Mall order is shipped to Arizona, then you will have to pay the appropriate sales tax for that state.

What payment methods do you accept at Christian Family Mall?
We accept VISA, MasterCard, American Express, Diners Club, Pay Pal and Checks on our website. Please go to the Contact Us area of our website if your choice of paymentand/or method of ordering is not mentioned here.


Shipping FAQ


Can I have my order shipped to a Post Office Box?
Sorry, no. We cannot ship to Post Office Boxes. Please include a physical address for delivery.

Will I receive all of my purchases at once in the same shipment?
Because we ship from numerous warehouses, you may receive items in separate shipments. Shipping carriers will vary depending on the warehouse and product(s) being shipped.


Do You Ship Overseas?
At this time we only ship to the United States. We do not ship overseas.


Christian Family Mall Product FAQ


What are Christian Family Mall products made of?
Alabastrite
Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.
Bone China
White clay with bone ash added. Bone ash content must be at least 25% by U.S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or under-glaze (matte). Lighter, stronger, more expensive than porcelain.
Porcelain
This is fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, under-glazed, or "bisque" finish. Glazing produces a high gloss; under-glaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.
Jade Porcelain
Jade porcelain is a type of porcelain made with fine clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade Porcelain is used for some nightlights because of its high degree of translucency when lit.
Cubic Zircon
The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Cubic zirconia is very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference.
Gold
Gold is the ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece.
Gemstones
Rubies, sapphires, emeralds, and amethysts, often treasured as birthstones, fall under the category of gemstones. Gemstones are priced and graded by Carat weight.
Pearl
A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process.
Sterling Silver
To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver.
Frosted Acrylic
Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. This provides the drama of frosted glass without the weight.